Privacy Policy Last Updated: 14th March 2025

At Willow & Flame, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

Personal Details – Name, email address, phone number, and billing/shipping address.

Payment Information – We process payments securely through third-party providers; we do not store your card details.

Order History – Details of products purchased and transaction history.

Website Usage Data – Information on how you interact with our website, including cookies and analytics data.

2. How We Use Your Information

We use your data to:

Process and fulfil your orders.

Communicate with you regarding your purchases or inquiries.

Improve our website and services.

Send marketing emails (only if you have opted in).

Prevent fraud and protect our business.

3. How We Protect Your Information

We take appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell or trade your personal information. We may share data with:

Service Providers – Third parties that help us with payment processing, shipping, and analytics.

Legal Authorities – If required by law or to protect our business from fraud or illegal activity.

5. Your Rights

You have the right to:

Access, correct, or delete your personal data.

Withdraw consent for marketing communications.

Request a copy of the information we hold about you.

Object to how we use your data in certain situations.

To exercise these rights, please contact us at [email protected]

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and gather website analytics. You can disable cookies in your browser settings, but some features may not function properly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected]

By using our website, you acknowledge that you have read and agree to this Privacy Policy.

Thank you for trusting Willow & Flame!